Contact

We are here to help you cultivate a beautiful garden and keep your home spotless! At PotAndPlantq.com, our customers are our top priority. Whether you have a question regarding a specific product specification, need real-time order tracking support within the United States, want to know more about our 14-day return policy, or need personalized gardening gear recommendations, our professional team is ready to assist you.

Get In Touch

• Store Name: PotAndPlantq.com

• Customer Support Email: support@PotAndPlantq.com

  (We read every email and aim to respond to all customer inquiries within 24 hours on standard business days.)

• Direct Phone Line: +1 (530) 524-9190

• Registered Business Address: 18894 Jupiter Ave, Paynes Creek, CA 96075

Business & Support Hours

Our customer service team operates directly out of our headquarters in Paynes Creek, California. Please refer to our operating schedule below:

• Monday through Friday: 9:00 AM – 5:00 PM (Pacific Time / PT)

• Saturday and Sunday: Closed

• Federal Holidays: Closed

Customer Notice: Any support tickets, emails, or voicemails received over the weekend or during official public holidays will be marked as an absolute priority and answered promptly on the following business day.

Quick Assistance Guidelines

• Order Tracking: For a faster response, please always include your 4-digit or 5-digit order number in the subject line of your email.

• Shipping Inquiries: We proudly offer Free Domestic Shipping across the entire United States. Standard delivery takes 8 to 16 total business days.

• Return Requests: To initiate an eligible return within your 14-day delivery window, please email us directly with photos of the unused product.

• Secure Checkout: All storefront transactions are processed securely in US Dollars (USD) via Shopify Payments with 256-bit SSL encryption.